We highly value your trust in choosing The Bali Travels for your Bali car rental and tour service. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).
When you make a reservation for a hotel or travel package, you will be asked to complete online forms providing: your name, (home or office) address, (business or private) email address, (cell, home or office) telephone number and to the extent available, reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).
Disclosure of Personal Details
For our services, we shall collect for the following purposes the following information:
Reservation Orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name and contact details to the relevant hotel with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.
Surveys: By completing a booking, you agree to receive an email with an invitation to complete our guest review form. We send you this email shortly after your stay at the hotel, and the guest review form can be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to and used on our website on the relevant hotel or travel information page and on such other platforms and social media (wholly or partly) owned, controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing (future) customers on the service (level) and quality of the relevant hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Visitor’s registration, log in and use of “cookies” and web beacons: For (improvement of) our service and product, we use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data such as IP address, browser type and Internet Service Provider (ISP) and (for users of our service through a mobile device) Unique Device Identifier, Operating System and Latitude/Longitude (the “Non-PII”). This non-personally identifiable data helps us to track browsing behavior, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of our website(s).
When visiting and using our website, we do not share any personal information about our customers with our Service Providers and the Service Providers will not collect any personally identifiable information (“PII”). PII does not include your IP address, browser type, Internet Service Provider , Unique Device Identifier, Operating System and Latitude/Longitude. We may share and disclose your personal details and information to a governmental or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena.
About Cookies and Web Beacons: Cookies are text files stored in your computer, either temporarily or persistently on your hard drive. Cookies are used for authenticating, session tracking (state maintenance) and maintaining specific information on the use and users of our website, such as site preferences or the contents of electronic shopping carts.
Cookie files may also be placed in your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph. The data collected by these cookies are completely anonymous. If you prefer, you can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in them and delete them, and for the future, you can edit your browser options such that (future) cookies are blocked; however, please note that if you do this you may not be able to use the full functionality of our website.